![]() ![]() ![]() Unfortunately, due to the complex technical aspects and incompatibility of these blockchains, we will not be able to assist you in recovering these funds. any token to your Account over the unsupported network ( including BSC, Polygon, Arbitrum, Avalanche, Cronos, Optimism, KuCoin Chain etc.). ![]() Bitcoin (BTC) to your Bitcoin Cash (BCH) Account or vice versa.Recovering assets in this way can take time and may take 3+ months for our teams to complete. If the deposit originated from another platform, you will need to contact that platform for further assistance accessing the funds once our work has been completed. Upon successful completion of this work will keep 10% of the recovered funds and return the remaining 90% to the original deposit address. In cases like these, we can only attempt to recover funds which are equal to or greater than $3,000 at the time that the recovery request is made due to the complexity of the engineering work involved. an unsupported token to your Account address ( over Ethereum, Tron, Celo or Theta networks only).Please fill out this form with all the required details so that we can review your request and proceed with the recovery process. Upon successful completion of this work will keep 10% of the recovered funds and return the remaining 90% to the original deposit address or to your Account where security permits.įor cases like this where a unique deposit memo or tag is required but was submitted incorrectly or was missing, we might ask you to make another minimum deposit of 1 XLM/XRP from the same address as the initial unidentified deposit with your correct memo/tag included so that we can verify you are the owner of the depositing account. In cases like these, we can only attempt to recover funds which are equal to or greater than $300 at the time that the recovery request is made. a supported token to the wrong Account address ( over Ethereum, Tron, Celo or Theta networks only).a token without the required unique memo or tag ( for example XLM or XRP).We appreciate your patience during this time.įunds sent to your Wallet Account or Exchange Account Scenario 1: This may take 3+ months for our teams to complete depending on complexity. Recovering assets in this way can take time as our engineers may need to make changes to our infrastructure in order to recover your funds. This is so we can verify that you are the owner of the depositing account before we return any lost funds to that address. For cases in which the unique deposit memo or tag is incorrect or missing, we might ask you to make another minimum deposit of 1 XLM/XRP from the same address that the missing deposit originated from but with your correct memo/tag included.In certain cases, the recovered funds will be returned to the original sender's address.Upon successful completion of this work will keep 10% of the recovered funds and return the remaining 90% to the original deposit address or to your Account where security permits.Our team will tell you how complicated we expect the recovery to be so if in doubt please reach out. Or over $3,000 for complicated recoveries. For this reason we are only able to attempt to recover funds over the value of $300 in the case of a simple recovery. Not all recovery efforts are equal, some may only take a short amount of engineering time to recover where others may take much longer.There are a few scenarios in which we might be able to assist you in recovering the funds sent to your DeFi Wallet, Account or Exchange Account.
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